Contact the Editorial Team
Need to get in touch with the Casino Experts Au editorial team? Here’s how to reach us and what to expect when you do.
What to Email Us About
We read every message sent to [email protected]. Our inbox covers three main areas:
- Corrections and updates. Spotted an outdated bonus, a broken link, or a factual error in one of our reviews or guides? Tell us which page it is and what needs fixing. We prioritise accuracy, so corrections jump the queue.
- Editorial questions. Questions about our review methodology, ratings criteria, or how we cover the Australian market are welcome. We’re happy to explain how our content comes together.
- Partnership and advertising enquiries. Media kits, collaboration proposals, and commercial questions go to the same address — just make the subject line clear so we route it to the right person.
Response Times
We aim to reply to every legitimate enquiry within two business days. Correction reports are usually handled faster, while partnership proposals may take a little longer to review properly. If you haven’t heard back within a week, check your spam folder before writing again.
A Note on Responsible Gambling
This is not a support channel for gambling-related harm. If gambling is causing problems for you or someone you know, please don’t email us — contact a dedicated support service instead. In Australia, that includes Gambling Help Online (available 24/7) and the telephone counselling lines in each state and territory. If you’re considering self-exclusion, BetStop, the National Self-Exclusion Register, lets you exclude yourself from all licensed Australian online and phone wagering operators in one step. Keep in mind that BetStop does not cover offshore casinos — it will not close or prevent offshore accounts. Also be aware that a BetStop exclusion cannot be shortened once registered; removal requires a statutory declaration and is not possible during the first three months.
You’ll find further resources and guidance on our responsible gambling page.
One More Thing
We are an information service, not a gambling operator, and we don’t handle deposits, withdrawals, or account issues. If you have a dispute with an operator, keep screenshots, reference numbers, and timestamps — and if the operator is unlicensed, report it to your state or territory regulator.
Last updated: 24 September 2026